Terms

Terms of Service

Last updated on June 16, 2020

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web sites and applications located at https://paperworkspace.com, https://crucialhuman.com, and (together or individually “Services”), provided and operated by Crucial Human, LLC ("Crucial Human", "Company", "we", "us", "our"). Our Services means products that Crucial Human creates and maintains, including Paper Workspace and Skeptic.

Our Privacy Policy explains the way we collect and use your information and our Acceptable Use Policy outlines our expectations with respect to your behavior when using the Services. By using the Services you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy.

If you are using our Services on behalf of an organization or entity (“Organization”), then you are agreeing to these Terms on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, “you” and “your” refers to that Organization.

We may update these Terms of Service from time to time. By using our Services, you are agreeing to the latest version of our Terms of Service.

Your Content

Our Services allows you to create content such as documents, notes, messages, text, files, images, video, and other materials (together the “Content”) and to share that Content with others. You retain ownership of your Content, but by creating and/or uploading it onto the Services, you are granting us a license to use, copy, reproduce, process, adapt, publish, transmit, host and display that Content for the purpose of

  1. providing you our Services and associated support;
  2. and analyzing and improving the operation of the Services.

We will not use your Content for the purposes of marketing or advertising without your written consent.

We reserve the right to remove Content on the Services that violates our Acceptable Use Policy or these Terms or that we otherwise reasonably believe may create liability for Crucial Human. As specified in our Privacy Policy, we may disclose information about you in response to a subpoena, court order, or other governmental request.

Your Obligations

Your Use of the Services

Once you have created an account on our Services and so long as you comply with these Terms, we grant you a limited, non-exclusive, nontransferable, revocable license to use and access the Services; provided, however, that you are not barred from receiving the Services under the laws applicable to you. You do not obtain any other right or interest in Crucial Human or the Services.

Subscriptions

Some parts of our Services are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Crucial Human cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Crucial Human customer support team.

A valid payment method, including credit card, is required to process the payment for your subcription. You shall provide our Services with accurate and complete billing information including full name, postal code, and a valid payment method information. We may, from time to time, make modifications to our payments provider and may require additional information such as your address and/or telephone number. By submitting such payment information, you automatically authorize Crucial Human to charge all Subscription fees incurred through your account to any such payment instruments. Invoices that you receive from us may include the name of one of our Services of which you are subscribing.

Should automatic billing fail to occur for any reason, Crucial Human will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. We reserve the right to temporarily disable your account until the billing issue is resolved. If the billing issue remains unresoled for some time, we reserve the right to permanently disable or delete your account and your Content from our Services.

Free Trial

Some of our Services may offer a free trial of a paid Subscription. When the free trial ends, you will not be able to access our Services until you either pay for the Subscription or downgrade to a free version of one of our Services, if available or offered by us. If no action has been taken on your part to either submit payment for the Subscription or select a free version of our Services, your account will be disabled and will be marked for cancellation. Your account and all of your Content will then be deleted from our system at a later date.

Fee Changes

Crucial Human, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. Crucial Human will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to evaluate the changes, and at your discretion, terminate your Subscription before such change becomes effective. Your continued use of Services after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

We offer prorated refunds for all of our annual and monthly Billing Cycles. If you paid up front for an entire year of one of our Services and wish to cancel your Subscription, you will receive the prorated amount of unused days for the remainder of that year. If you are on a monthly Billing Cycle, you will receive the prorated amount of the remaining days left in the current month of the Billing Cycle.

Security

We will use industry standard technical and organizational security measures in connection with the storage, processing and transfer of your Content that are designed to protect the integrity of that Content and to guard against unauthorized or unlawful access to, use of, or processing of such Content.

Termination

You are free to stop using our Services at any time. We also reserve the right to suspend or end the Services at any time at our discretion and without notice. We may also terminate or suspend your access to the Services at any time if you are not complying with these Terms or our Acceptable Use Policy or if you are using the Services in a manner that we believe may cause us financial or legal liability.

Intellectual Property Rights

The Services (excluding Content provided by you and other users) constitutes Crucial Human’s intellectual property and will remain the exclusive property of Crucial Human and its licensors. Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.

Copyright

Crucial Human respects the intellectual property rights of others and we expect our users to do the same. We may disable or remove users who infringe copyrights or the intellectual property of others.

If you are a copyright owner and you believe that any Content on our Services have been copied in a way infringes on your work, you may submit a notification pursuant to the Digital Millennium Copyright Act 17 U.S.C 512(c)(3) (also known as DMCA) by providing our copyright agent with the following information in writing:

We respond to notices of alleged copyright infringement if they comply with the law, and such notices should be reported to our Copyright Agent via postal service to: Crucial Human, LLC, 70 Church St, 1st Floor, Flemington, NJ 08822, Attn: Copyright Agent. Or you may send the notices to us via e-mail to [email protected] or [email protected]

Modifications to the Services

The Services may be modified from time to time, often without prior notice to you. Your continued use of the Services constitutes your acceptance of such modifications. If you are not satisfied with a modification we make to the Services, you may contact us to remedy the situation, or you may terminate your use of the Services.

Uptime and Maintenance

You also acknowledge that a variety of Crucial Human's actions may impair or prevent you from accessing your Content or using the Services at certain times and/or in the same way, for limited periods or permanently, and agree that Crucial Human has no responsibility or liability as a result of any such actions or results, including, without limitation, for the loss of, or failure to make available to you, any Content. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of any part of the Services.

Third-Party Links and Content

We may include or recommend third party resources, materials and developers and/or links to third party websites, content and applications as part of, or in connection with, the Services. We may have little or no control over such sites or developers and, accordingly, you acknowledge and agree that:

  1. we are not responsible for the availability of such external sites, content or applications;
  2. we are not responsible or liable for any content or other materials or performance available from such sites or applications and
  3. we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, materials or applications.

Indemnification

You agree to defend, indemnify and hold harmless Crucial Human and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from your use of and access to the Services or the Software, or from or in connection with any Content uploaded to the Services through your account by a third party using your account with your knowledge or consent.

The Services Are Available “As Is.” YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

  1. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRUCIAL HUMAN EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
  2. CRUCIAL HUMAN DOES NOT WARRANT THAT (i) THE SERVICES WILL MEET ALL OF YOUR REQUIREMENTS; (ii) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (iii) ALL ERRORS IN THE SOFTWARE OR SERVICES WILL BE CORRECTED.
  3. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
  4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CRUCIAL HUMAN OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

No Warranty

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CRUCIAL HUMAN IS NOT RESPONSIBLE FOR ANY THIRD PARTY CONTENT THAT YOU DOWNLOAD OR OTHERWISE OBTAIN THROUGH THE USE OF THE SERVICES OR FOR ANY DAMAGE OR LOSS OF DATA THAT MAY RESULT. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATION OR SERVICES THAT PROVIDES ACCESS TO OUR SERVICES (E.G., ANY THIRD PARTY APPLICATION DEVELOPED USING CRUCIAL HUMAN’S API).

Our Services are controlled, operated and hosted from within the U.S. We make no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own risk and are responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CRUCIAL HUMAN, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE Services, WHETHER OR NOT CRUCIAL HUMAN HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. CRUCIAL HUMAN'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE Services SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO CRUCIAL HUMAN IN CONNECTION WITH YOUR USE OF THE Services DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE CLAIM GIVING RISE TO SUCH LIABILITY.

Governing Law

The Terms and any action related thereto will be governed and interpreted by and under the law of the State of New Jersey, without giving effect to any principles that provide for the application of the law of another jurisdiction.

Venue; Waiver of Jury Trial; Fees

The state and federal courts located in Hunterdon County, New Jersey will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to these Terms, including the Acceptable Use Policy, or their formation as a contract between us or their enforcement. Each party hereby consents and submits to the exclusive jurisdiction of such courts. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to the Terms. In any action or proceeding to enforce rights under the User Terms, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.

Data Transfer

In connection with providing you the Services, Crucial Human may transfer, store and process your Content in the U.S. or in any other country in which Crucial Human or its agents maintain facilities. By using the Services you consent to this transfer, processing and storage of your Content.

Entire Agreement; Severability; Waiver

These Terms constitute the entire agreement between you and Crucial Human concerning the Services replace any prior or contemporaneous agreements, terms or conditions applicable to your use of the Services. If a provision of these Terms is found to be unenforceable, the remaining provisions of these Terms will remain in full force and effect and an enforceable term will be substituted reflecting as closely as possible our original intent. Crucial Human’s failure to enforce any provision of these Terms shall not be deemed a waiver of its right to do so later.

Assignment

These Terms and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. Any attempted transfer or assignment by you will be null and void.

Notices

We may provide you with legal notices and notices related to your account via email using the email address associated with your account. We may provide you with other marketing or business-related information, including information about Services updates or changes, via email or via our blog, which is located at crucialhuman.com and/or at paperworkspace.com. For questions about these or any of our terms or policies, contact us at [email protected]

Privacy Policy

Last updated on June 17, 2020

TL;DR: We care about your privacy. We collect certain information to provide you with superior products and services. You own your data, Crucial Human does not. Crucial Human does not sell nor will we sell your data.

Crucial Human, LLC ("Crucial Human", "Company", “us”, “we”, or “our”) operates crucialhuman.com and Paper Workspace at paperworkspace.com (hereinafter referred to as “Services”).

Our Privacy Policy explains the information we collect from or about our users including how we protect and disclose information that results from your use of our Services.

We use your data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information We Collect

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources.

Information You Provide to Us

Information We Collect Automatically

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log into our Services through another service (like Google), we will receive information from that service (such as your username and basic profile information) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available. We may also get information, such as a mailing address, from third party services about individuals who are not yet our customers, which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services.

How and Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

  1. to operate, maintain, and provide to you the features and functionality of the Service;
  2. to send you Service-related emails or messages (e.g., account verification, messages and schedules, change or updates to features of the Service, technical and security notices, expiration and renewal notices, instructions);
  3. to analyze trends to better understand how users are using the Services and improve them;
  4. to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters.
  5. To allow you to participate in interactive features of our Service when you choose to do so;
  6. To fulfill any other purpose for which you provide it;
  7. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  8. To provide you with news, special offers and general information about other goods, services and events that we offer;
  9. For any other purpose with your consent.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

  1. The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account--for example, in order to enable access to our website on your device or charge you for a paid plan; or
  2. The use is necessary for compliance with a legal obligation; or
  3. The use is necessary in order to protect your vital interests or those of another person; or
  4. We have a legitimate interest in using your information -- for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or
  5. You have given us your consent--for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

Sharing Information

How We Share Information

We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it--which are described in the section above on How and Why We Use Information--and we are not legally required to continue to keep it.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us. EU individuals also have the right to make a complaint to a government supervisory authority.

Transferring Information

All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

Payments

If you elect to subscribe and pay for our Services, we use third-party services for processing payment.

We will not store or collect your payment details such as credit card information, name, or address on our servers. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor that we work with is Stripe. Their Privacy Policy can be viewed at: https://stripe.com/privacy

Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Privacy Policy Changes

Crucial Human may change its Privacy Policy from time to time. If we make changes, we will notify you. We may provide additional notice (such as adding a statement to our homepage, or sending you a notification through email or your Services dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

How to Reach Us

If you have a questions, comments, or concerns about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

Cookie Policy

Last updated on June 17, 2020


Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow us to provide meaningful analytics to enhance our Services.

Many of the cookies we use are only set if you are a registered user (so you don’t have to log in every time, for example), while others are set whenever you visit one of our Services, irrespective of whether you have an account.

For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We set cookies in a number of different locations across our services. These include:

Examples

Below are examples of the cookies set by Crucial Human, with explanations of their purpose. Please note that this is not an exhaustive list, but rather aims to be representative.

Analytics and Performance

Cookie Purpose
__cfduid Cloudflare - used "to maximize network resources, manage traffic, and protect our Customers’ sites from malicious traffic."
utma / utmb / utmc / utmt / utmz / ga / gat / gid Google Analytics. Gathers information that helps us understand how visitors interact with our websites, which allow us to create a better experience for our visitors. Our users may also implement Google Analytics on their own websites.

Functionality

Cookie Purpose
__stripe_sid / __stripe_mid For processing payment and to aid in fraud detection.
G_ENABLED_IDPS Google Sign In module integration to enable users to sign in or create an account using their existing Google account.

Security

Cookie Purpose
_csrf Security token used on our Services to help prevent malicious attacks.

Strictly Necessary

chsessid Used to maintain sessions and connectivity across our entire Services.

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.

To find out more on how to manage and delete cookies, visit aboutcookies.org.

On a mobile device, you may also be to adjust your settings to limit tracking.

For example, you can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Contact Us

If you have any questions about our use of cookies, you can find the most relevant contact details in our Privacy Policy.

Acceptable Use Policy

Last updated on June 17, 2020


You may use our Services only for lawful purposes and in accordance with the Terms of Service. You agree not to use our Services:

  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
  • Additionally, you agree not to:

  • Use Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party’s use of Services, including their ability to engage in real time activities through the Services.
  • Use any robot, spider, or other automatic device, process, or means to access Services for any purpose, including monitoring or copying any of the material on the Services.
  • Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of Services.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the servers on which Services are stored, or any server, computer, or database connected to Services.
  • Attack Services via a denial-of-service attack or a distributed denial-of-service attack.
  • Take any action that may damage or falsify Company rating.
  • Otherwise attempt to interfere with the proper working of the Services.